The confidentiality of patient and member information is of paramount concern to the companies in the Bupa group.

Medical Information

Medical information will be kept confidential. It will only be disclosed to those involved with your treatment or care, including your GP, or to their agents and if applicable, to any person or organisation who may be responsible for meeting your treatment expenses, or their agents. Claims information may be discussed with the Bupa Global Agent / Adviser where you have requested the Adviser to assist you.

LifeStar Health Limited, as the branch of Bupa Global DAC, will have access to your policy details to claims information. LifeStar Health is subject to the Data Protection Act in Malta and for details see its Privacy Notice on this website.

Telephone Calls

In the interest of continuously improving our service to members, your call will be recorded and may be monitored.


We do not collect information about individuals via our website, except where this is specifically stated and provided with your knowledge. We do collect non-specific visitor information by means of a programme called SiteStat, provided by NedStat, on most parts of the Bupa Malta site. This information is related to your browser and operating system and does not include any personal details. You can find out more about NedStat on their website at We may share overall visitor trends and other generic information collected on this website with third parties but we do not pass on any personal details or personally identifiable information without your specific consent.

We use "cookies" which are alphanumeric identifiers that are stored by your web browser on your computer's hard-drive that enable our system to recognise you when you visit the site. This helps Bupa to track basic visitor information in order that we can better tailor the site to our visitors' needs. Most web browsers automatically accept cookies but you can disable this function by changing your browser settings if you so wish.


Information may be disclosed to others with a view to preventing fraudulent or improper claims.

Names and Addresses

If you have any Data Protection queries please write to the Bupa Group Head of Information Governance, at Bupa Global, 1 Angel Court, LONDON, EC2R 7HJ, United Kingdom or at .

Talk to us about your options


Call us today on: 21 342 342

We are here for you Monday to Friday 8am to 5pm.

Get in touch via email

Contact our client assistance team with your query or request a callback from one of our health insurance specialists.

LifeStar Health Limited acts as an insurance agent for Bupa Global Designated Activity Company (Bupa Global DAC), which has passported its services through the European Passport Rights for Insurance and Reinsurance Undertakings. LifeStar Health Limited is enrolledid as an insurance agent under the Insurance Distribution Act, Cap 487 of the Laws of Malta and is regulated by the Malta Financial Services Authority of Notabile Road, Attard BKR 3000, Malta and subject to limited regulation by the Central Bank of Ireland.


© 2020 Bupa Malta / LifeStar Health Limited