Frequently asked questions

How your plan works

Find out how you manage your plan and how we can help arrange prior approval before your treatment.

What is covered

Get a breakdown of the types of treatment that are covered in our medical insurance plans.

What is not covered

Some costs are not covered by our medical insurance plans. See the list here.
Please refer to your memberships guide for full details of what is and what is not covered.

Glossary of terms

Need a definition of the insurance terms? Use the glossary.