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How to use your Bupa Malta Plan

Step 2: Contact Bupa Malta

If you know that you may need treatment, please contact us first. This gives us the chance to check your cover, and to make sure that we can give you our guidance.

Pre-authorising in-patient treatment

You must contact us whenever possible before in-patient or day-case
treatment for pre-authorisation. This means that in accordance to the benefits of your plan, we can confirm to you , and to your hospital that your treatment will be eligible under your plan. This process puts us directly in touch with your hospital, so that we can look after the details while you concentrate on getting well. Section 5 contains all of the rules and information about pre-authorisation.

When you contact us please have your membership number ready. We will ask some or all of the following questions:

  • what condition are you suffering from?
  • when did your symptoms first begin?
  • when did you first see your family doctor about them?
  • what treatment has been recommended?
  • on what date will you receive the treatment?
  • what is the name of your consultant?
  • where will your proposed treatment take place?
  • how long will you need to stay in hospital?

Talk to us about your options


Call us today on: 21 342 342

We are here for you Monday to Friday 8am to 5pm.

Get in touch via email

Contact our client assistance team with your query or request a callback from one of our health insurance specialists.

LifeStar Health Limited acts as an insurance agent for Bupa Global Designated Activity Company (Bupa Global DAC), which has passported its services through the European Passport Rights for Insurance and Reinsurance Undertakings. LifeStar Health Limited is enrolledid as an insurance agent under the Insurance Distribution Act, Cap 487 of the Laws of Malta and is regulated by the Malta Financial Services Authority of Notabile Road, Attard BKR 3000, Malta and subject to limited regulation by the Central Bank of Ireland.


© 2020 Bupa Malta / LifeStar Health Limited