Your claim form is important as it gives us the information that we need to process your claim. If it is not fully completed we may have to ask for more information. This can delay payment of your claim.
You must complete a new claim form:
You need to return the completed form to us by post, with the original invoices, as soon as possible. This must be within three months of receiving the treatment for which you are claiming. Invoices sent to us after three months will not normally be paid.
We may need to ask you for further information to support your claim. If we do, you must provide this.
Examples of things we might ask for include:
If you do not provide the information that we ask for, we may not pay your claim in full.
When making a claim please note:
We will always send confirmation of how we have dealt with a claim to the principal member.
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LifeStar Health Limited acts as an insurance agent for Bupa Global Designated Activity Company (Bupa Global DAC), which has passported its services through the European Passport Rights for Insurance and Reinsurance Undertakings. LifeStar Health Limited is enrolledid as an insurance agent under the Insurance Distribution Act, Cap 487 of the Laws of Malta and is regulated by the Malta Financial Services Authority of Notabile Road, Attard BKR 3000, Malta and subject to limited regulation by the Central Bank of Ireland.