Deprecated: Function create_function() is deprecated in /home/customer/www/ on line 139
Making a claim

6.02 How your claim will be paid

Wherever possible, we will follow the instructions given to us in the “Payment details” section of the claim form.

Who we will pay

We will only make payments to the provider of the treatment, the principal member of the membership, or the executor or administrator of the principal member’s estate. We will not make payments to anyone else.

Payment method and bank charges

We will make payment where possible by electronic transfer or by cheque. Payments made by electronic transfer are quick, secure and convenient. To receive payment by electronic transfer, we need the full bank account, SWIFT code and bank address details and (in Europe only) IBAN number to be provided on the claim form.

Cheques will no longer be valid if they have not been cashed within 6 months. If you have an out-of-date cheque please contact our Call Centre, who will be happy to arrange a replacement.

Currency Conversions

If we have to make a conversion from one currency to another we will use the exchange rate that applies on either the date on which the invoices were issued or the last date of the treatment, whichever is later.

The exchange rate used will be the average of the buying and selling rates across a wide range of quoted rates by the banks in Malta on the date in question. If the date is not a working day we will use the exchange rate that applies on the last working day before that date.


Talk to us about your options


Call us today on: 21 342 342

We are here for you Monday to Friday 8am to 5pm.

Get in touch via email

Contact our client assistance team with your query or request a callback from one of our health insurance specialists.

LifeStar Health Limited acts as an insurance agent for Bupa Global Designated Activity Company (Bupa Global DAC), which has passported its services through the European Passport Rights for Insurance and Reinsurance Undertakings. LifeStar Health Limited is enrolledid as an insurance agent under the Insurance Distribution Act, Cap 487 of the Laws of Malta and is regulated by the Malta Financial Services Authority of Notabile Road, Attard BKR 3000, Malta and subject to limited regulation by the Central Bank of Ireland.


© 2020 Bupa Malta / LifeStar Health Limited