Making a complaint

Data Protection


The confidentiality of patient and member information is of paramount concern to the companies in the Bupa group. To this end, Bupa fully complies with UK Data Protection Legislation and Medical Confidentiality Guidelines.

Medical Information

Medical information will be kept confidential. It will only be disclosed to those involved with your treatment or care, including your Family doctor, or to their agents, and, if applicable, to any person or organization who may be responsible for meeting your treatment expenses, or their agents.

Member details: All membership documents and confirmation of how we have dealt with any claim you may make will be sent to the principal member.

GlobalCapital Health Insurance Agency Ltd as the branch of Bupa Insurance Limited in Malta, will have access to your policy details and may also have access to claim information. GlobalCapital Health Insurance Agency Ltd is subject to the Data Protection Act in Malta.

Telephone Calls

In the interest of continuously improving our service to members, your call may be recorded and may be monitored.


Information may be disclosed to others with a view to preventing fraudulent or improper claims.

Names and Addresses

Bupa does not make the names and addresses of members available to other organizations.

Keeping you informed: Bupa would, on occasion, like to keep you informed of Bupa products and services which it considers may be of interest to you.

Contact Address: If you do not wish to receive information about Bupa’s products and services, or have any other Data Protection queries please write to the Bupa Group Head of Information Governance, at Bupa Global, 1 Angel Court, LONDON, EC2R 7HJ, United Kingdom or at This email address is being protected from spambots. You need JavaScript enabled to view it.

Talk to us about your options


Call us today on: 21 342 342

We are here for you Monday to Friday 8am to 5pm.

Get in touch via email

Contact our client assistance team with your query or request a callback from one of our health insurance specialists.

GlobalCapital Health Insurance Agency Limited acts as an insurance agent and is regulated by the Malta Financial Services Authority (MFSA). Registered address: GlobalCapital Health Insurance Agency Limited, Testaferrata Street, Ta’ Xbiex XBX 1403, Malta.

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© 2019 Bupa Malta / GlobalCapital Health Insurance Agency Ltd