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5.01 What pre-authorisation means

If we pre-authorise your treatment, this means that we will pay up to the limits of your plan provided that all of the following requirements are met:

  • the treatment is eligible treatment that is covered by your plan
  • you have an active membership at the time that treatment takes place
  • your subscriptions are paid up to date
  • the treatment carried out matches the treatment authorised
  • you have provided a full disclosure of the condition and treatment required
  • you have enough benefit entitlement to cover the cost of the treatment
  • your condition is not a pre-existing condition
  • the treatment is medically necessary
  • the treatment takes place within 31 days after pre-authorisation is given

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LifeStar Health Limited acts as an insurance agent for Bupa Global Designated Activity Company (Bupa Global DAC), which has passported its services through the European Passport Rights for Insurance and Reinsurance Undertakings. LifeStar Health Limited is enrolledid as an insurance agent under the Insurance Distribution Act, Cap 487 of the Laws of Malta and is regulated by the Malta Financial Services Authority of Notabile Road, Attard BKR 3000, Malta and subject to limited regulation by the Central Bank of Ireland.


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